ANALYSYS receives high marks by Chesapeake Regional Tech Council (CRTC) for customer service excellence, innovative approach, and good corporate citizenship.
Baltimore MD—February 22, 2010 -- ANALYSYS, a leading Maryland, Virginia, and Washington, DC provider of information technology consulting services, announced today that it has been named one of three finalists for the Chesapeake Regional Tech Council's (CRTC) Tech Service Award. The winner will be announced at the CRTC's TechAwards event on March 25, 2010.
"As a people driven company, ANALYSYS is only as great as our team of technology professionals and the service they deliver," said Steve Kolbe, President. "This recognition is a testament to their hard work and commitment, and is the core reason why ANALYSYS continues to sustain positive growth and EBITDA, even in the face of challenging economic times."
About the Tech Service Award:
The Tech Service Award recognizes a company whose core business revolves around providing services in and for the technology community, and recognizes a continued commitment to customer retention. ANALYSYS candidacy for the award arises from its approach to excellence in customer service, innovation in the area of sustainable cloud computing, and engagement in the community.
Customer Service Excellence - Satisfied clients are one of the most important building blocks in a profitable business model. Amongst other things, ANALYSYS closely and consistently monitors a range of metrics from overall customer satisfaction on a quarterly basis through to a per-call feedback system ANALYSYS employs in its call center operations. The result is a 97% customer retention rate at renewal.
Sustainable Cloud Computing - With energy costs continuing to escalate, IT and data center managers have necessarily become more mindful of power consumption and waste generation. ANALYSYS has developed a successful practice in helping businesses reduce their carbon emissions while saving money at the same time. Using its own solutions, ANALYSYS reduced its power consumption by over 50% and used the savings to achieve 100% carbon neutrality through a combination of alternative power and carbon offsets.
Corporate Citizenship - As a regional business, ANALYSYS focuses locally and engages in initiatives to bring technology to the next generation of tech innovators. For example, in Baltimore, ANALYSYS contributed a computer lab to an organization that operates in service to individuals with developmental disabilities, and in Washington, ANALYSYS for five-years has maintained a program in collaboration with DC-based So Others Might Eat to reward high academic achieving children from economically disadvantaged homes with laptop computers.
A 14-member selection committee selected the pool of finalists from the over thirty submissions received for this year's award program. The blind-voting process, where all applicant names had been removed, took over two weeks.
In addition to this most recent recognition, ANALYSYS was recognized in 2008 by Microsoft as its Midatlantic Partner of the Year for Best-In Overall Customer Satisfaction, and in 2009 by SmartCEO Magazine as the Circle of Excellence winner in Customer Service.
"While it is hard to predict exactly how swiftly the region will rebound economically, TechAwards 2010 finalists demonstrate that technology innovation and entrepreneurialism are at the heart of the region's race to renewal," says Kris Valerio, Executive Director of the Chesapeake Regional Tech Council.
Steve Kolbe, elected in 2009, also sits on the board of the Chesapeake Regional Tech Council.
About ANALYSYS
ANALYSYS is a Baltimore-Washington based provider of information technology (IT) services, specializing in support for small and medium sized businesses. The company offers a comprehensive suite of services designed to answer all the needs of IT departments with constrained resources or limited knowledge, and organizations with no internal IT department who prefer to outsource their information technology management. In business since 1995 ANALYSYS has earned the trust of over a thousand clients in the Baltimore-Washington metropolitan area and has received numerous awards and recognitions for its progressive approach, broad base of competence, and excellence in customer service. For more information visit us online at www.analysys.net.
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Contact
Valerie Chan
Plat4orm PR
(206) 856-7885
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